Patient experience has become a critical priority in healthcare, yet it has also become very complex. Patients’ satisfaction is shaped by multiple factors: rising expectations for speed and personalization, intricate healthcare systems, advancements in AI, and financial pressures. When trends seem to change daily, how can care providers improve satisfaction? Creating a

What truly drives patients to trust their healthcare providers? Skilled doctors and compassionate care may be the obvious answer, but the reality is more nuanced. Patient experiences are shaped by countless small moments, each one significant—scheduling an appointment, managing bills, making payments, and receiving test results. Every touchpoint is a chance to