Rethinking What Offshore Healthcare Staffing Can Be By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways A few years ago, I sat down with the leadership of a physician-led, multi-specialty healthcare organization serving patients across a broad network of clinical practices. They had been running an offshore
The 10 Questions That Separate Good from Great By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways Selecting an offshore healthcare staffing partner is a decision that carries disproportionate weight. The wrong choice creates operational friction, compliance risk, and cultural disruption that persist long after the engagement
Five Trends Reshaping the Industry Through 2030 By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways In 2010, healthcare outsourcing meant one thing to most American hospital administrators: a call center in India or the Philippines answering patient billing inquiries for a fraction of the domestic cost.
What It Replaces, What It Cannot, and Where Offshore Fits By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways The gap between AI vendor promises and real-world RCM performance is something I encounter constantly. At industry conferences and in vendor pitches, the claims are bold: automate 60
How to Measure What Actually Matters By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways Most organizations begin their evaluation of offshore revenue cycle management with a single metric: how much less does the offshore team cost compared to the domestic team it would replace? This is
for Offshore Healthcare Staffing By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways Every healthcare executive who has successfully built an offshore staffing operation has the same origin story. They spent months watching their domestic recruiting pipeline produce nothing. They watched their AR days climb, their team’s
How Offshore Teams Provide 24/7 Coverage Without Burnout By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways Every evening after business hours, healthcare practices face a cascade of after-hours patient calls. A patient experiences symptoms after an outpatient procedure and does not know whether the symptoms are
That Feels Onshore By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways There is a moment in every healthcare organization’s offshore journey that determines whether the investment will succeed or fail. It happens about six weeks after the offshore patient support team goes live. A patient calls
Serving Diverse Populations Through Offshore Teams By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways Over 67 million Americans speak a language other than English at home. Yet most healthcare organizations treat language access as a compliance checkbox rather than a revenue driver. When patients receive discharge
How Philippine-Trained RNs Support U.S. Virtual Care By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways The pandemic did not create telehealth. It compressed a decade of adoption into a few months, and the utilization has not retreated. According to McKinsey, telehealth utilization stabilized at roughly 38
