The Philippines is an ideal Outsourcing Destination
Featuring Stability, Technology and a Rich Talent Base
In the United States today, 1 in 20 registered nurses is from the Philippines, reflecting not only a deep cultural affinity between the two countries, but also the capacity of the Philippine educational system to prepare students in the technical and language skills necessary to succeed in the U.S. These factors have also helped drive the rise of the Philippine outsourcing industry, which generated over US$35 billion last year. The scale and maturity of outsourcing in the Philippines ensures that there is skilled, highly experienced talent available across a wide range of disciplines.
Outsourcing your healthcare revenue cycle management to the Philippines brings a distinct advantage in terms of communication and cultural compatibility, which are crucial for the smooth integration of offshore teams into the healthcare industry’s unique ecosystem. The Philippines stands out with its exceptional English proficiency, deeply ingrained not just through education but also through extensive exposure to Western media and culture. This exposure ensures that Filipino professionals are not only fluent in English but also have a genuine understanding of Western healthcare norms and patient expectations.
The education system in the Philippines, which predominantly uses English as the medium of instruction, reinforces its cultural affinity with the West. This alignment extends into the professional demeanor of Filipino healthcare outsourcing personnel, who are known for their warm, accommodating nature, and ability to adapt to the nuances of Western healthcare practices.
This blend of excellent communication skills, cultural familiarity, and inherent warmth makes the Philippines an ideal location for outsourcing healthcare roles such as revenue cycle management and patient support. It ensures that the offshore team is not just a remote unit but a cohesive, integrated part of your healthcare business, capable of delivering services that resonate well with the expectations and standards of Western patients and regulatory environments.
Another major factor in the ascent of the Philippines as one of the world’s leading outsourcing destinations is its low labor costs. While other outsourcing centers have faced daunting cost pressures, the Philippines has been able to maintain low costs due to its strong population growth and a relatively weak currency.
Generally, staff costs will be around 50%-70% less expensive in the Philippines than in the United States, especially when factoring in taxes, benefits, IT, recruitment, and other costs that go into supporting local staff.
While salaries may seem low, we always pay above market rates and provide unparalleled benefits to our Philippine team. We have been recognized as a Great Place to Work by the Great Place to Work Institute and were awarded HR Asia’s Best Place to Work in Asia Award, among other accolades. Each outsourcing job in the Philippines represents ‘anchor’ employment that supports on average 4-5 additional members. The BPO industry has formed the foundation of the middle class in the Philippines and has been recognized around the world as a driver of sustainable growth.
Approximately 3 million new graduates of the Philippines’ world-class higher education system enter the job market each year.
In addition, Manila boasts a robust professional certification and continuing education system, providing developers and other skilled workers with additional qualifications such as Microsoft and Cisco certifications, as well as sales and customer service training. It is possible to find staff with virtually any specialization in the Philippines.
In addition, many of the world’s leading high-tech companies such as IBM, Dell, Samsung, and Texas Instruments have made large investments in their operations in the Philippines, so many job candidates have extensive experience at multinational corporations producing work to the highest international standards.
Until the emergence of the BPO industry in the Philippines, the local economy could not support the millions of skilled and highly talented local workers who enter the workforce each year, forcing the new workers to join millions of other Filipinos currently working abroad in menial jobs that make no use of their skills and keep them far away from family and friends. The result is a pent-up demand for skilled positions that creates a positive environment for BPO’s looking to hire skilled workers. This is in stark contrast with other offshoring centers such as India where finding and keeping employees is a serious challenge.
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