Tag: patient support outsourcing

After-Hours Patient Support:

How Offshore Teams Provide 24/7 Coverage Without Burnout By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways Every evening after business hours, healthcare practices face a cascade of after-hours patient calls. A patient experiences symptoms after an outpatient procedure and does not know whether the symptoms are

Building an Offshore Patient Support Team

That Feels Onshore By Andy Schachtel, CEO of Sourcefit | Global Talent and Elevated Outsourcing Key Takeaways There is a moment in every healthcare organization’s offshore journey that determines whether the investment will succeed or fail. It happens about six weeks after the offshore patient support team goes live. A patient calls

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